Asian Mart – Delivery Policy

At Asian Mart, we are committed to providing fast, safe, and reliable delivery services from our shop and warehouse located at E. Vilde tee 73, Tallinn-12912, Estonia.

Our goal is to ensure your orders are delivered to your doorstep on time and in excellent condition.

1. Deliveries Within Tallinn

Standard Delivery Time: Orders placed for delivery within Tallinn will be delivered within 24 hours.

In case of any delays due to traffic, weather conditions, or high order volume, our Customer Support Team will contact you promptly to keep you informed.

Note:

  • Same-Day Delivery – If your order is placed before 12:00 PM, you may request same-day delivery. While not guaranteed, we will do our best to fulfill it based on availability and order volume.

Delivery Charges (Tallinn):

  • €4.99 for orders up to 29 kg.
  • Free delivery for orders over €49.99 – use coupon code "FREE49TALLINN" at checkout.

2. Deliveries to Other Cities in Estonia

We deliver to most major cities and towns in Estonia, including but not limited to:

  • Tartu, Narva, Jõhvi, Rakvere, Haapsalu, Pärnu, Kärdla, Kuressaare, Viljandi, Põlva, Võru, and nearby areas.

Standard Delivery Time: Within 48 to 72 hours from the time the order is confirmed.

Delivery Days: Monday to Saturday. Sunday deliveries may not be available in certain locations.

If delivery to your location is not possible on a specific day due to local courier schedules or public holidays, we will reschedule and inform you in advance. In case of any delays, our Customer Support Team will reach out to you.

Delivery Charges (Outside Tallinn):

  • €5.99 for orders up to 29 kg.
  • Free delivery for orders over €64.99 – use coupon code "FREE64EST" at checkout.

3. Heavyweight Deliveries (All Over Estonia)

For larger orders, we offer delivery options for heavier packages:

  • €9.99 for orders weighing 30–100 kg.
  • Free delivery for orders over €99.99 – use coupon code "FREEMAXLOAD" at checkout.

4. General Delivery Terms

  • Delivery Partner: Deliveries are made either by our in-house team or through trusted logistics partners, depending on your location.
  • Order Processing Time: Orders are processed within 1 business day of placement.
  • Public Holidays: Deliveries may be delayed during national holidays or special circumstances; we will notify you in advance.
  • Failed Delivery Attempts: If no one is available to receive the order, we will contact you to reschedule. Additional delivery attempts may incur extra charges.

5. Contact & Support

For delivery-related inquiries or special arrangements, please reach out to our Customer Support Team:

📞 Phone: +372 5864 2220

📧 Email: orders@asianmart.ee

🕒 Working Hours:

Monday–Saturday: 12:00 – 21:00

Sunday: 12:00 – 20:00

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Asian Mart Return & Refund Policy

At Asian Mart, we strive to provide high-quality products and excellent customer service.

If you are not satisfied with your purchase, we’re here to help.

Returns

We accept return requests within 14 days from the date your order is delivered.

After 14 days, we are unfortunately unable to offer a refund or exchange.

Returns are accepted for the following reasons:

  • The product received is damaged, spoiled, or unfit for consumption at the time of delivery.
  • You received an incorrect item (wrong product, quantity, or variant).

Return Conditions

To be eligible for a return:

  • Items must be unused, in the same condition you received them, and in the original packaging.
  • A photo or video of the product showing the issue is required to process your request.
  • Return requests should be submitted via email to orders@asianmart.ee with your order number and supporting photos.

Perishable Items (Fruits, Vegetables, Paneer, Frozen Goods, etc.)

Due to the nature of perishable goods, special terms apply:

  • Perishable items are non-returnable and non-refundable, unless they arrive damaged or spoiled.
  • Refund requests for perishables must be made within 6 hours of delivery by emailing orders@asianmart.ee with clear photos.
  • Ensure that someone is available to receive your order on the scheduled delivery day.
  • We are not responsible for any spoilage or quality issues caused by delayed pickup or unattended deliveries.
  • All perishable items should be removed from packaging and stored properly immediately upon delivery.

Refunds

Once we receive and inspect your returned item (if applicable), we will notify you via email.

If the return is approved:

  • A refund will be processed to your original method of payment.
  • Please allow 5–7 business days for the refund to appear, depending on your bank or payment provider.

Important Notes

  • Sale items, discounted items, or products purchased during promotional offers are not eligible for refund or return.
  • We reserve the right to deny a return or refund request if it does not meet our policy guidelines.

Lost or Damaged Packages

If your order is lost during transit or arrives severely damaged, we will either:

  • Reship the item(s) at no extra cost,
  • Issue a full refund, based on your preference.

Please contact us immediately if your package appears tampered with or is missing.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, please email orders@asianmart.ee with:

  • Your order number
  • A brief description of the issue
  • Photos of the damaged/defective item

If you have any questions or need help with a return or refund, don’t hesitate to reach out to our customer service team at orders@asianmart.ee